Lorenti Product Warranty

At Lorenti, we stand behind the quality and performance of every product we make. Our professional-grade grooming and cosmetic products are created with care, tested for consistency, and trusted by barbers worldwide.

Our Promise

We are committed to delivering reliable, high-quality products that meet the expectations of every professional. If you ever experience an issue caused by a manufacturing defect, Lorenti will make it right through our limited warranty program.

What the Warranty Covers

Manufacturing defects or product malfunctions
Damaged or defective packaging upon delivery
Product performance issues related to production quality

If you receive a Lorenti product that doesn’t meet our standards, please contact us so we can assist promptly.

What the Warranty Does Not Cover

Normal wear or product use over time
Damage caused by misuse, neglect, or improper storage
Products purchased from unauthorized sellers or third-party marketplaces
Altered, repackaged, or expired products

How to Claim Your Warranty

To submit a warranty claim, please email us at info@lorentiusa.com with the following details:

Your full name and order number
Photos of the product and packaging
A brief explanation of the issue

Our support team will review your claim within 3 - 5 business days and offer a solution, which may include a replacement, store credit, or refund depending on the situation.

Warranty Validity

The Lorenti Warranty applies only to products purchased directly from lorentiusa.com or official authorized distributors.

Our Commitment to Professionals

We created Lorenti with barbers and professionals in mind — offering reliable products at fair prices. Our warranty ensures peace of mind, knowing your tools and grooming essentials are backed by a brand that truly cares about your craft and business.

For more information or assistance, contact us anytime at info@lorentiusa.com.

Lorenti Product Warranty