Lorenti Returns & Refunds Policy | Hassle-Free Returns & Exchanges

Refund Policy

At Lorenti, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a simple and transparent refund process. In most cases, you won’t need to send anything back unless we specifically request it.

Refund Eligibility

  • Refund requests must be made within 30 days of the purchase date.
  • After 30 days, we are unable to offer refunds or exchanges.

Returns

Please do not send your purchase back unless explicitly instructed by our customer care team. We aim to make the process as easy as possible without requiring returns for most refund requests.

Non-Returnable Items

The following items cannot be refunded or returned:

  • Gift cards or promotional vouchers
  • Personal care, grooming, or hygiene-related items
  • Perishable or hazardous goods
  • Final sale or clearance products

Refund Process

  1. Contact us at info@lorentiusa.com within 30 days of purchase.
  2. Provide your order number, reason for refund, and any relevant details.
  3. Once approved, we will confirm your refund by email and issue the amount to your original payment method within several business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or credit card account in 3 - 7 business days after the refund notice.
  • Contact your payment provider; some processing delays are possible.
  • If you still haven’t received your refund, please reach out to us at info@lorentiusa.com.

Additional Details

  • Shipping fees are non-refundable.
  • Refunds apply only to regular-priced items; sale or discounted products are not eligible.

For any questions or refund inquiries, please contact our support team at info@lorentiusa.com. We’re always happy to help.